Account Manager (Telecommunications)

Location: Kimberley, South Africa

Company

hirify.global's South African business provides telecommunications and technology solutions for enterprise customers.

What you will do

• Own customer relationships and engagements across a portfolio of large enterprise and key accounts.
• Defend the existing customer base, grow portfolio revenue, and generate new sales.
• Understand customer needs and translate business objectives into relevant telecommunications and technology solutions.
• Build and manage sales pipelines, account development plans, engagement plans, and opportunity conversions.
• Coordinate internal and external stakeholders, including escalated complaint resolution and solution delivery.
• Prepare sales analysis, forecasts, run-rate and demand-management reports, budgets, and strategic account plans.

Requirements

• Bachelor's degree or equivalent; a postgraduate degree is advantageous.
• At least 3 years of experience as an Account Manager or 5 years as a Senior Account Manager in sales and service roles within telecommunications, technology, or ICT environments.
• Experience in portfolio management, enterprise solution selling, relationship building, and profitable revenue growth.
• Ability to understand customer businesses, markets, industries, decision-makers, and influencers.
• Ability to increase NPS results, reduce administrative expenses, and translate customer strategies into relevant business propositions.
• Valid driver's licence required.

Culture & Benefits

• Equal-opportunity employer with a stated commitment to diversity and inclusion.
• Incentive programmes and competitive benefits.
• Retirement funds, risk benefits, and medical aid benefits.
• Cell phone and data benefits, fibre connection discounts, and staff discounts through partner companies.