Branch Assistant (Branch Banking)

Location: Calgary, Alberta, Canada; full-time on-site Monday through Friday

Company

CIBC is a relationship-oriented bank, with Wood Gundy operating as its full-service brokerage division for high-net-worth clients.

What you will do

• Support the branch manager and Wood Gundy team with reception and administrative activities.
• Manage the branch reception area and provide responsive, high-quality customer service.
• Answer client questions, respond to requests, and help connect clients with appropriate opportunities.
• Support relationship building through local events, marketing, and community outreach.
• Assist with problem-solving and resolution of client and operational issues.
• Maintain compliance standards in client dealings and client files.

Requirements

• Degree or diploma in business.
• Strong attention to detail, critical thinking, prioritization, and decision-making skills.
• Client-focused communication and relationship-building abilities.
• Curiosity, willingness to learn, and respect for different perspectives.
• CSC qualification is an asset.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, employee benefits program, defined benefit pension plan, and employee share purchase plan.
• Vacation offering, wellbeing support, and a social recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible work environment with support for accommodation needs.

Hiring process

• May include an attribute-based assessment and additional skills tests, including French proficiency testing where applicable.
• Artificial intelligence tools may be used during the recruitment process.