Senior Manager, Customer Conduct & Product Governance

Location: Hybrid, with a minimum of two days per week or 40% of working time at a Risk Hub in Edinburgh, Leeds, Halifax, Birmingham, Bristol, or Cardiff, UK

Salary: £85,493–£100,580 per year

Company

hirify.global is a major financial services organisation focused on customer outcomes and the future of finance.

What you will do

• Lead the translation of regulatory requirements into practical customer conduct and product policy guardrails.
• Design and embed product governance and fair value assessment tooling across the product lifecycle.
• Draft, maintain, and roll out customer conduct policies and supporting guidance.
• Monitor conduct risk through management information, thematic reviews, governance reporting, and board reporting.
• Provide independent oversight and constructive challenge of first-line activities, emerging risks, remediation plans, and policy implementation.
• Lead and coach Risk Specialist Managers and Assistant Managers while supporting senior decision-making with evidence and data.

Requirements

• Expertise in banking conduct regulation, Consumer Duty, product governance, product lifecycle governance, and customer fair value requirements.
• At least 10 years of relevant financial services experience, including at least 5 years in customer conduct or product governance roles.
• At least 5 years in a second-line risk or compliance role providing independent oversight and effective challenge.
• Strong drafting, collaboration, regulatory interpretation, and senior stakeholder management skills.
• At least 3 years of line management experience.
• Confidence using evidence, management information, insight, and data for governance reporting and senior decisions.

Nice to have

• Experience applying Consumer Duty or equivalent customer conduct requirements in insurance.
• Experience using conduct and product governance management information to monitor risk and identify themes.
• Experience leading change or embedding new tooling, standards, or ways of working.
• Experience working with product teams, risk teams, or senior governance forums on customer outcomes, fair value, risk appetite, or controls.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging, and equal opportunity.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 30 days of holiday plus bank holidays.
• Wellbeing initiatives, generous parental leave, and reasonable recruitment adjustments where required.