Senior HR Services Administrator with German

Location: Hybrid role based in Kraków, Poland; on-site attendance at the Wielicka 30 office is required 3 to 5 times per month.

Company

hirify.global Group is a Fortune 500 live social shopping company operating six retail brands, including hirify.global, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road.

What you will do

• Deliver employee lifecycle and workforce administration processes for the German market accurately, on time, and in line with service level agreements.
• Support the migration and stabilization of German processes to Poland by identifying risks, escalating issues, and recommending solutions.
• Plan knowledge transfers, close knowledge gaps, and maintain the documentation and access needed for process ownership.
• Coordinate complex HR cases and transactions, guide colleagues, and act as a subject matter expert for assigned processes.
• Audit HR data and processes, identify root causes, and drive corrective actions, standardization, automation, and continuous improvement.
• Collaborate with German Team Member Services colleagues, People Partners, Payroll, and other stakeholders.

Requirements

• Fluency in English and German at a minimum C1 level.
• Strong experience in HR operations, workforce administration, shared services, or a similar back-office environment, preferably supporting German processes.
• Experience creating process documentation and using case management systems such as ServiceNow.
• Strong ownership, prioritization, stakeholder management, analytical, and problem-solving skills.
• Ability to manage dependencies, risks, and multiple workstreams independently and drive issues to resolution.

Nice to have

• Experience coordinating process transitions, knowledge transfers, service migrations, or new operational responsibilities.
• Experience supporting German HR processes.

Culture & Benefits

• Hybrid work model combining office and remote work.
• Private medical care and life insurance.
• MyBenefit platform with Multisport included and eye-care reimbursement.
• Company performance-related bonus and referral program with a financial bonus.
• Extra annual leave for company-driven initiatives and mental health support for employees and relatives.
• Office with free employee parking, plus paid time off, parental leave, paid volunteer hours, and company discounts.