Operations Manager

Location: Singapore; 12-hour shifts onsite according to a roster. Singapore citizenship and G50 clearance required.

Company

hirify.global provides technology and IT services for enterprise and government customers.

What you will do

• Manage internal, subcontracted, and third-party support engineers across operational activities.
• Drive major incidents to resolution, coordinate support teams, and ensure incidents meet SLA requirements.
• Define and communicate crisis-resolution plans in coordination with customers and internal stakeholders.
• Prepare and present weekly, periodic, incident, and support activity reports.
• Lead problem management activities, including root cause analysis, preventive actions, and known-error tracking.
• Analyze incident trends, track KPIs, conduct post-incident reviews, and drive improvement plans to closure.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related discipline.
• 5–7 years of experience managing complex IT initiatives in a matrix environment or in operational line management.
• Experience with Java-based application support, infrastructure, storage, networks, Windows, Linux, web, application, and middleware services.
• Strong communication, interpersonal, analytical, customer-management, and problem-solving skills.
• ITIL certification is required.
• Must be a Singapore citizen and subject to G50 clearance; must be available for 12-hour onsite roster shifts.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.