User Operations Trainer (AI)

Location: Singapore (On-site)

Company

hirify.global is a fast-growing, profitable AI company building hardware-software interfaces to amplify human intelligence and productivity for professionals worldwide.

What you will do

• Design and operate a per-agent assessment system, including question banks and performance tracking, to be shipped within 90 days.
• Deliver training to outsourced frontline agent teams and in-house CS staff, iterating materials based on daily feedback loops.
• Review agent tickets to close the train-deploy-verify loop and ensure training quality aligns with production realities.
• Maintain and update training materials and SOPs to reflect process changes within three working days.
• Train agents on active AI copilot usage, including verification techniques and handling complex customer interactions.

Requirements

• Demonstrable experience training frontline customer service agents in a BPO or outsourced environment.
• Real frontline customer service exposure, including handling email, live chat, or phone tickets.
• English: Near-native proficiency required for teaching and authoring SOPs.
• Ability to design and implement assessment systems using tools like Google Forms, Typeform, or LMS platforms.
• Proficiency in using AI tools to draft training materials, organize SOPs, and generate assessment questions.

Culture & Benefits

• Meaningful ownership through an Employee Stock Ownership Plan (ESOP).
• Access to frontier AI tools including Gemini and Claude Code.
• Comprehensive medical insurance and WICA coverage.
• Annual company offsites and team events.
• Top-spec equipment and high-performance workstation setups.