Customer Trust Specialist (AI)

Location: Hybrid in San Francisco, CA; New York City, NY; or Seattle, WA. Staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $255,000–$270,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Negotiate security terms and schedules with regulated enterprise customers and partner with Legal on new security positions.
• Lead complex customer questionnaires, RFPs, security assessments, and onsite or remote audits through documented closure.
• Brief customer CISOs on architecture, data handling, retention, tenancy, model training, and security controls.
• Develop Legal-approved positions, answer banks, audit runbooks, trust-center content, white papers, FAQs, and architecture diagrams.
• Use Claude to automate evidence gathering, questionnaire and RFP workflows, internal research, and response verification.
• Identify control gaps and customer trends, coordinate closure with Product and Security, and report engagement metrics.

Requirements

• Strong security expertise in at least one domain, with working fluency across engineering, governance, risk, and compliance.
• Hands-on experience with customer-facing security audits, questionnaires, contract security terms, or executive briefings for regulated enterprises.
• Ability to make sound security and business trade-offs, hold positions under pressure, and escalate appropriately.
• Experience writing positions, playbooks, standard answers, technical documentation, and customer-facing communications.
• Ability to coordinate Engineering, Legal, and GRC stakeholders without direct authority and work independently.
• Bachelor’s degree or equivalent education, training, or professional experience.

Nice to have

• 10+ years of security experience, including 3+ years in security leadership or as a Head of Security at an early-stage company.
• Experience applying LLMs to security assurance or GRC work.
• Knowledge of financial-services security requirements, DORA, PCI DSS, and third-party risk programs.
• Understanding of AI-specific trust and security topics, including training data, retention, regional inference, encryption, and AI system risks.
• Experience supporting contract negotiations and reviewing security clauses.

Culture & Benefits

• Collaborative environment focused on trustworthy and steerable AI research.
• Flexible working hours and a hybrid office policy.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Visa sponsorship is available where feasible, with immigration lawyer support.