Senior Client Service Administrator - Stock Plan Services (Fintech)

Location: Hybrid, with onsite work 4 days per week in Phoenix, Arizona, or Westlake, Texas. Applicants must be authorized to work full-time in the United States without employer sponsorship. The schedule may require support for clients across multiple time zones and occasional overtime with little to no notice.

Salary: USD $30.67–$43.27 per hour, plus potential bonuses or incentives.

Company

hirify.global provides financial services and stock plan solutions for large, publicly traded companies.

What you will do

• Process daily exercises, restricted stock lapses, and employee stock purchase plan settlements.
• Serve as an operations subject matter expert for corporate clients and oversee daily relationship processing.
• Research transaction inquiries, plan information, and data feeds.
• Process escalated emails and phone calls from internal and external clients.
• Lead client events and provide consultative guidance on service best practices.
• Partner with Conversion, Client Services, Technology, and other SPS teams to support client projects.

Requirements

• High school diploma and at least 2 years of client or customer service experience.
• Strong teamwork, interpersonal, organizational, communication, and decision-making skills.
• Ability to manage multiple assignments, meet deadlines, follow procedures, and handle escalated issues.
• Strong computer skills and proficiency in Excel, Word, and PowerPoint.
• Ability to plan and communicate with internal partners to implement and support client projects.
• Full-time US work authorization without current or future employer sponsorship is required.

Nice to have

• Bachelor's degree.
• At least 4 years of customer service experience with corporate clients, benefits, or brokerage environments.
• Experience with equity compensation and B2B service models.

Culture & Benefits

• Hybrid work approach combining workplace flexibility with regular in-person collaboration.
• Health, dental, and vision insurance.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, volunteering time, parental leave, and family-building benefits.
• Tuition reimbursement and a 28-day sabbatical after five years of service for eligible positions.