Customer Operations Supervisor (Energy)

Location: Ft. Wayne, Indiana, United States

Salary: $74,551–$93,189 per year

Company

hirify.global provides safe, reliable, and innovative energy solutions while focusing on customer service and community needs.

What you will do

• Supervise Customer Operations Associates and monitor individual and team performance against operational, budget, and customer satisfaction goals.
• Direct the investigation and resolution of customer inquiries, complaints, billing, credit, and other back-office customer operations.
• Coordinate outage restoration activities, including outage communications, call routing, staffing, and timekeeping; serve as duty supervisor when required.
• Provide coaching, feedback, performance reviews, and administrative support for assigned personnel.
• Support employee training and the development of customer operations training materials.
• Help improve policies, procedures, forecasts, budgets, and short- and long-term operational plans while promoting safety programs.

Requirements

• At least four years of customer service experience.
• Demonstrated ability to lead, supervise, and direct assigned personnel.
• Professional communication skills for working with customers, coworkers, management, and other business units.
• Good PC skills and familiarity with customer operations software, databases, and Microsoft Office applications.
• Bachelor’s degree, preferably in a business-related field.
• Ability to work assigned evening and weekend shifts, with occasional scheduled overtime.

Culture & Benefits

• Comprehensive employee benefits package supporting overall well-being.
• Work is primarily sedentary, with occasional travel possible.
• Focus on safety, reliable energy delivery, customer service, and continuous improvement.
• Full-time employment with compensation based on the stated salary range.