Technical Support Engineer (TSE) Intern (Cybersecurity)

Location: Hybrid in Bellevue, Washington or Emeryville, California; employees must work from one of these offices at least three days per week.

Salary: $30 per hour, plus 401(k) matching and a monthly communications reimbursement allowance.

Company

hirify.global develops an AI-driven, real-time endpoint management and security platform for enterprise organizations and governments.

What you will do

• Resolve customer technical issues and answer technical questions in a timely manner.
• Triaging technical issues, engaging with customers, and conducting root cause analysis on live hirify.global implementations.
• Support security, operations, endpoint management, vulnerability scanning, patching, incident response, and automation initiatives.
• Assist customers with hirify.global platform and module upgrades while partnering with other Technical Support Engineers on assigned cases.
• Test hirify.global products in a home lab and develop an understanding of how the platform operates and integrates.
• Document best practices, root causes, support activity, and accurate technical reports.

Requirements

• Must be authorized to work in the United States now and in the future.
• Must be available to work full-time from June 7, 2027 through August 13, 2027.
• Currently enrolled as an undergraduate student with an expected graduation date of December 2027 or Spring 2028.
• Minimum GPA of 3.5.
• Some experience with endpoints, networking, or operating systems and servers.
• Strong customer focus, independent judgment, and attention to detail.

Nice to have

• IT helpdesk experience.
• Additional experience working directly with customers.

Culture & Benefits

• One-to-one mentorship, team triaging, and shadowing opportunities.
• Collaboration, respect, diversity, and inclusion are emphasized.
• Interns are eligible for five days of volunteer time off after 90 days of employment.
• 401(k) matching and a monthly communications reimbursement allowance are provided in addition to the hourly rate.