AI Operations Specialist

Location: Hybrid in Mountain View, California, United States; in-office work required two days per week. International travel to BPO sites may be required up to once per quarter.

Salary: $85,000–$100,000 base annually, plus equity and benefits.

Company

hirify.global builds earned wage access and other financial products that provide real-time financial flexibility without mandatory fees, interest rates, or credit checks.

What you will do

• Design and maintain AI Operating Procedures and standard operating procedures defining Agent AI behavior across supported customer-care use cases.
• Translate human support judgment into structured system logic, including actions, edge cases, expected outcomes, APIs, and integration flows.
• Define and execute QA frameworks for vendor bots, internal bots, and LLM-based systems, evaluating containment, accuracy, escalation, and resolution quality.
• Identify failure modes and judgment gaps, then partner with Product, Engineering, and vendors to improve AI performance and customer experience.
• Build dashboards and analyze AI performance metrics to guide prioritization, readiness decisions, and risk identification.
• Participate in daily cross-functional standups, release readiness discussions, and post-launch performance reviews.

Requirements

• College degree or equivalent qualification.
• Three to five years of experience in operations, QA, product operations, support tooling, or a related area.
• Strong analytical, critical-thinking, problem-solving, organizational, and interpersonal skills.
• Ability to reason through complex systems and translate human judgment into structured processes.
• Comfort working with APIs, system actions, technical documentation, performance metrics, and dashboards without being an engineer.
• Ability to work in a hybrid arrangement in Mountain View, California, with in-office attendance two days per week, and willingness to travel internationally up to once per quarter.

Culture & Benefits

• Full-time employment with equity and benefits.
• Cross-functional work with Product, Engineering, QA, and external partners.
• Execution-focused collaboration through daily standups and tight iteration loops.
• Work on AI systems that support customers with everyday financial needs.
• hirify.global promotes diversity, inclusion, and a culture of belonging.