Dynamic Server Support

Location: Middletown, PA, USA; on-site travel to client locations is required

Salary: $18.00/hour, plus an additional incentive for each call closed

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide customer support and repair services for desktops, laptops, desk-side support equipment, ESF systems, and servers.
• Perform basic, moderately complex, and complex hardware and software troubleshooting.
• Accept and complete assigned service calls within each client’s service-level agreement.
• Answer client questions professionally and report all activity accurately and on time.
• Complete call administration, real-time reporting, and other documentation required by client policies.
• Control parts, equipment, assets, and inventory through prompt turnaround.

Requirements

• Technical school certification or equivalent and typically 0–2 years of relevant experience.
• Knowledge of relevant hardware and software, with the ability to communicate technical issues to clients.
• Required OEM certifications must be maintained as directed by management.
• Valid driver’s license, reliable transportation, valid registration, and adequate insurance.
• Ability to drive to client locations, including long-distance and occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 pounds and provide a basic repair tool kit.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time employment with additional incentives for each closed call.
• Work is performed under established safety, service, customer satisfaction, and operational guidelines.
• Information is handled confidentially according to EEO guidelines.