Federal Field Technician

Location: All Cities, Maryland, United States of America; daily travel within the DC Metro Area to customer sites

Salary: $28–$40 per hour for US candidates

Company

hirify.global provides technology products and services supporting enterprise and federal government operations.

What you will do

• Support federal government customers with hirify.global PCs, laptops, printers, and related technologies.
• Provide advanced hardware, software, pre-sales, post-sales, and service delivery support.
• Troubleshoot complex issues across operating systems, UNIX, networking infrastructure, and multi-vendor data center environments.
• Monitor system performance, prevent service disruptions, and implement corrective action plans to maximize uptime.
• Develop technical solutions, recommend process improvements, and contribute customer and industry insights to account plans.
• Mentor Field Technical Support Representatives and build long-term customer relationships.

Requirements

• Current TS/SCI with Polygraph Clearance is required.
• Associate degree, vocational diploma, or equivalent technical certification with 6+ years of related experience, or a bachelor's degree with 4–6 years of relevant experience.
• Extensive experience supporting hirify.global technology products in enterprise customer environments and federal government operations.
• Expert knowledge of operating systems, UNIX, networking technologies, hardware platforms, and enterprise infrastructure.
• Strong problem-solving, analytical, planning, negotiation, decision-making, communication, leadership, and coaching skills.
• Working knowledge of change management and IT service management; ITIL certification or equivalent ITIL knowledge is expected.

Culture & Benefits

• Work on mission-critical federal technology environments and complex technical challenges.
• Daily customer-site travel within the DC Metro Area; travel requirement is 25%.
• Health, dental, vision, disability, life insurance, employee assistance, and flexible spending benefits.
• Paid parental leave, 13 paid holidays, and 15 days of paid time off.