Operations Associate (Fintech)

Location: Remote, Eastern Time Zone; Monday-Friday, 8:00am-4:30pm ET

Salary: $20-$22 per hour plus bonus and benefits

Company

hirify.global provides personal finance tools and services designed to help members save time and money and improve their financial prosperity.

What you will do

• Handle inbound member inquiries through chat and email with clear, empathetic, solutions-focused support.
• Develop, maintain, and execute processes supporting key user services across chat and email.
• Prioritize multiple queues and manage daily workflows to resolve requests efficiently.
• Resolve unique or uncommon situations and improve workflows to address emerging issues.
• Listen actively, de-escalate difficult interactions, and follow up on open issues.
• Explain complex financial topics clearly and confidently in writing.

Requirements

• Strong written communication across real-time chat, email follow-up, and internal notes.
• Empathy, active listening, and the ability to de-escalate member concerns.
• Proactive problem-solving skills and the ability to identify issues and resolutions in real time.
• Ability to balance multiple priorities and manage chat and email queues.
• Interest in personal finance and helping others manage their money.
• Availability for the stated Eastern Time Zone schedule is required.

Nice to have

• Prior chat or email-based customer service experience in a B2C technology or financial services company.

Culture & Benefits

• Health, dental, and vision plans.
• Life insurance and long- and short-term disability coverage.
• 401(k) matching and a team member stock purchasing program.
• Tuition reimbursement and learning and development opportunities.
• Unlimited paid time off and commuter benefits; daily lunch, snacks, and coffee are available in-office only.

Hiring process

• Structured, hands-on training with clear milestones and regular progress check-ins.
• Progress monitoring and direct feedback throughout the training period.