Junior/Middle Customer Success & Implementation Support Specialist (AI Solutions)

Location: Remote from Latin America, Argentina, Brazil, Colombia, or Mexico

Company

International software delivery company providing technology and operational support for AI-driven customer engagement solutions.

What you will do

• Act as a primary contact for customer operational and configuration requests.
• Support implementations and deployments from initiation through production launch.
• Manage pricing updates, workflow modifications, offer configuration, and content updates.
• Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
• Track milestones, gather requirements, document operational changes, and maintain deployment records.
• Investigate issues, coordinate escalations, support testing and validation, and track resolutions.

Requirements

• 1–3 years of experience in customer support, implementation support, project coordination, Customer Success, technical operations, or a related field.
• Strong organizational, multitasking, communication, attention-to-detail, and problem-solving skills.
• Experience communicating directly with customers and collaborating with technical and non-technical stakeholders.
• Comfort working with software platforms, web applications, and technical documentation.
• Ability to gather business requirements, translate them into actionable tasks, and support deployment coordination.
• Upper-Intermediate English or higher required.

Nice to have

• Experience with SaaS platforms or enterprise software implementations.
• Familiarity with Salesforce, Jira, Zendesk, Asana, or similar tools.
• Basic understanding of APIs, software deployments, and data integrations.
• Knowledge of telecommunications, subscription services, customer acquisition workflows, AI, machine learning, recommendation systems, or analytics platforms.

Culture & Benefits

• Remote work with a flexible schedule.
• Collaborative international environment and distributed-team collaboration.
• Exposure to AI-driven products and scalable delivery processes.
• Health and legal support.
• Continuous education, professional community, and sports and community activities.
• Access to company offices if desired.