5 дней назад
Sr Analyst III Infrastructure Services (Microsoft Teams)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Sr Analyst III Infrastructure Services (Microsoft Teams): Administering and supporting enterprise Microsoft Teams Rooms, Teams Voice, AV collaboration systems, and hybrid telephony environments with an accent on Teams Rooms Pro, Direct Routing, SBCs, PSTN, and call-quality monitoring. Focus on troubleshooting complex audio, video, SIP, and call-routing issues, managing critical incidents, and maintaining reliable, compliant collaboration services.
Location: Bangalore, Karnataka, India
Company
provides enterprise technology and infrastructure services.
What you will do
- Administer, monitor, and support Microsoft Teams Rooms, Teams Rooms Pro, Teams Phone, and hybrid voice environments.
- Configure room devices, room-booking systems, voice policies, calling plans, auto attendants, call queues, resource accounts, and phone numbers.
- Support AV collaboration systems, meeting-room equipment, AV integrators, hardware vendors, and high-profile or VIP meetings.
- Monitor service health and call quality using Teams Rooms Pro Management, Call Quality Dashboard, Teams reporting, PowerShell, and related tools.
- Troubleshoot connectivity, audio/video, SIP, PSTN, certificate, call-routing, and one-way-audio issues, including SIP trace analysis.
- Manage incidents, requests, changes, problems, documentation, governance, inventory, service reporting, and SLA/OLA adherence.
Requirements
- 8–10 years of overall IT experience, including 3–4+ years with Microsoft Teams Voice and Teams Rooms.
- Hands-on experience with Teams Admin Center, Teams Rooms Pro Management, Teams Phone, Direct Routing, SBC, PSTN, Exchange Online, and hybrid voice environments.
- Knowledge of AV equipment, IP-PBX, networking fundamentals, SIP, QoS, certificates, media optimization, and network readiness.
- Strong troubleshooting, analytical, communication, stakeholder-management, customer-service, and problem-solving skills.
- Good understanding of ITIL processes, service management, incident escalation, and technical documentation.
- Willingness to support 24×7 operations and shift-based support.
Nice to have
- Microsoft Teams-related certifications, including MS-700.
- Microsoft 365 certifications or Teams Voice/Rooms-related training.
Culture & Benefits
- In-person collaboration is prioritized, with flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.
- Inclusive working environment focused on strong connections and community.
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