Sr Analyst III Infrastructure Services (Microsoft Teams)

Location: Bangalore, India; in-person collaboration is prioritized

Company

hirify.global provides enterprise technology and infrastructure services.

What you will do

• Administer Microsoft Teams, including teams, channels, memberships, lifecycle governance, templates, and organizational standards.
• Configure messaging, meeting, calling, application, voice routing, emergency calling, and Teams Rooms policies.
• Support meetings, webinars, external participation, Teams Phone, PSTN connectivity, Teams Rooms, and collaboration devices.
• Manage external access, guest access, shared channels, cross-tenant collaboration, and Teams application deployment.
• Monitor service health and troubleshoot complex L2/L3 issues involving Teams, Microsoft 365 integrations, authentication, and network connectivity.
• Handle incidents, requests, changes, problems, major incidents, root-cause analysis, documentation, and vendor or Microsoft escalations.

Requirements

• Strong experience administering Microsoft Teams through the Teams Admin Center in a large enterprise Microsoft 365 environment.
• Experience with Teams policies, governance, security, Teams Phone, Direct Routing, Operator Connect, Calling Plans, and Teams Rooms.
• Knowledge of Exchange Online, SharePoint Online, OneDrive, Microsoft Entra ID, Microsoft Purview, Microsoft Defender, and Microsoft 365 Groups.
• Ability to troubleshoot complex L2/L3 issues and use PowerShell for administration and diagnostics.
• Experience supporting retention, DLP, eDiscovery, sensitivity labels, audit, RBAC, and PIM requirements.
• Ability to work in Bangalore with in-person collaboration.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.