Associate Specialist, Patient Access

Location: Onsite at HSHS - St. Joseph's Hospital in Highland, Illinois; candidates must reside in and be authorized to work in the United States.

Salary: $17.00–$18.15 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management and point solutions for hospitals and affiliated physician groups across the United States.

What you will do

• Perform patient admission, registration, pre-registration, and demographic and insurance information collection.
• Assign accurate medical record numbers, process physician orders, and complete medical necessity and compliance checks.
• Verify insurance eligibility and benefits, select appropriate plan codes, and support point-of-service collections and clean claims.
• Explain consent, Medicare, Tricare, observation, and other patient forms; obtain signatures and distribute required documents.
• Conduct account audits, correct documentation issues, and provide statistical data to Patient Access leadership.
• Operate the telephone switchboard and provide compassionate customer service while meeting organizational policies and regulatory requirements.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• CRCR certification required within 9 months of hire; certification is company-paid.
• Ability to work onsite at HSHS - St. Joseph's Hospital in Highland, Illinois.
• Must reside in and be authorized to work within the United States.
• Openness to innovation, including using AI to improve processes and patient and client experiences.

Culture & Benefits

• Bonus and incentive programs.
• Paid professional certifications and tuition reimbursement.
• Healthcare, time off, retirement, and well-being benefits.
• Career advancement and professional development opportunities.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and purpose.