Webchat Support Agent (Fintech)

Location: Manchester, UK. Hybrid working with 3–4 days per week in the office; the first 3 months are full-time in the office. The role follows a Monday–Saturday rota between 8am and 9pm, including 1 in 3 Saturdays and occasional bank holidays when the US market is open.

Starting salary: £27,100, potentially higher depending on previous financial services experience.

Company

A fast-growing UK investment platform business providing ISA, pension, dealing, and adviser-supported investment solutions to more than 762,000 customers.

What you will do

• Act as the first point of contact for customers using investment products.
• Handle webchats, inbound calls, emails, and secure messages.
• Answer questions and resolve customer queries across the product range.
• Manage customer interactions in line with service-level agreements and compliance policies.
• Provide patient, empathetic support to customers who may need additional help.

Requirements

• At least five GCSEs at grades 9–4 or A*–C, including Maths and English, or equivalent.
• Excellent customer service skills and a polite, professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure, meet deadlines, and follow a rota-based schedule.
• Previous contact centre or financial services experience is not required.

Culture & Benefits

• Full training, ongoing support, and tailored learning and development.
• Paid study support for professional qualifications and opportunities for career progression.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, and share schemes.
• Health Cash Plan, discounted private healthcare, enhanced family leave, and an Employee Assistance Programme.
• Free onsite gym, travel and bike loan schemes, social events, casual dress code, and a supportive team environment.