Enterprise Technical Support Specialist (Payments)

Location: Dublin, Ireland

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services.

What you will do

• Provide timely technical information, advice, and assistance for payment products and services.
• Respond to complex client inquiries, assess technical needs, and recommend suitable solutions.
• Research issues, identify root causes, track corrective actions, and communicate resolutions within established service levels.
• Coordinate calls and technical interactions with clients, vendors, account management, and internal teams.
• Analyze client-requested system changes, prepare solution recommendations, and verify implementation results.
• Develop functional requirements and specifications, including coding scripts and Excel macros for client customizations.

Requirements

• Bachelor's degree or equivalent training and experience.
• At least 4 years of relevant experience, including client consulting.
• Experience resolving complex technical issues and conducting root cause analysis.
• Strong written and verbal communication skills, with the ability to explain technical changes in business terms.
• Ability to work independently, use sound judgment, and manage issues across multiple stakeholders.
• Proficiency with Microsoft Office, including writing macros in Excel.

Nice to have

• Experience in the credit card industry.
• Experience leading client training on products or modules.

Culture & Benefits

• Inclusive, global teams with opportunities to learn from experienced colleagues.
• Collaborative culture focused on client needs, ownership, innovation, and shared results.
• Opportunities to work across borders within an evolving payments technology company.