Customer Care Support Analyst (Fleet Management)

Location: In-person at the hirify.global GPS office in Calgary, Canada; periodic travel to customer sites may be required.

Company

hirify.global GPS provides a cloud-based GPS, field ticketing, driver behavior, and fleet management solution for fleet-based businesses.

What you will do

• Triage and resolve GPS hardware and software issues involving devices, tracking, and connectivity.
• Support client onboarding and configuration of the hirify.global GPS platform.
• Provide remote troubleshooting using internal software tools.
• Escalate bugs and product issues to development teams with clear documentation.
• Create and maintain knowledge base articles and support documentation.
• Work with Customer Care and Professional Services teams to resolve client issues and improve support processes.

Requirements

• Post-secondary degree or diploma in Information Technology, Engineering, or an equivalent field.
• Customer service experience.
• Excellent telephone, verbal, and written communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage multiple issues and work under pressure.

Nice to have

• Experience in fleet-related work.
• SQL experience.

Culture & Benefits

• Regular full-time employment.
• Eligibility to participate in the company’s bonus sharing program based on team and individual performance.
• Comprehensive health and dental benefits package.
• Work with client-facing Customer Care and Professional Services teams supporting customers across Canada and the United States.