ICT Administrator III - Contact Center Operations with English Language (m/f/d)

Location: Košice, Slovakia; remote working is available only within Slovakia due to European taxation regulations.

Salary: Base salary from €1,150 gross per month, with the final amount depending on seniority and previous experience; variable compensation and other financial benefits are also provided.

Company

hirify.global provides innovative information and communication technology services and employs more than 3,900 people in the Košice region.

What you will do

• Provide 2nd- and 3rd-level support for network and enterprise contact-center services.
• Monitor customer environments and manage incidents, problem tickets, change requests, and delivery orders.
• Investigate incident root causes and initiate corrective and improvement actions.
• Plan, test, implement, document, and review complex changes in a controlled manner.
• Coordinate internal technical teams and vendor support for troubleshooting, maintenance, and end-user support.
• Act as a technical lead and customer, technology, or service point of contact while maintaining documentation and supporting team training.

Requirements

• Completed secondary education and at least two years of experience in ICT application operations and management.
• English at B2 level is required.
• Expertise in Windows and Linux, plus experience with SQL databases.
• Interest in network and cloud technologies; experience with session border controllers is an advantage.
• Analytical thinking, effective communication, teamwork, and knowledge-sharing skills.
• Willingness to provide on-call support and independently troubleshoot incidents within the defined area of expertise.

Nice to have

• Knowledge of German.
• Experience with session border controllers.

Culture & Benefits

• More than 25 benefits supporting financial well-being, learning and development, health, sport, family, and work-life balance.
• Work-life balance initiatives supporting physical and mental well-being.
• Opportunities to work in an international environment and participate in employee education.
• Variable compensation and additional financial benefits alongside the base salary.