Sr Reference File Maintainer Assoc (Pharmaceutical Databases)

Location: Taguig City, Philippines

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Investigate, add, maintain, and update pharmaceutical products in US databases.
• Analyze and resolve database exceptions, product mis-matches, market anomalies, and data quality issues.
• Perform daily and weekly DDD/PCR bridging processes and mainframe jobs related to production.
• Respond to client data inquiries through remote client access and provide written status and resolution communications.
• Coordinate with team leads, local office counterparts, US clients, and internal departments to validate and correct database issues.
• Meet client service-level agreements, team metrics, accuracy standards, and escalation procedures.

Requirements

• Pharmacist qualification with a clinical background is required.
• Bachelor’s degree with at least one year of relevant experience preferred; fresh graduates may apply.
• Strong problem-solving, business analysis, data processing, organizational, and communication skills.
• Ability to analyze large amounts of data and understand complex concepts and processes.
• Strong client communication skills, including tactful email communication and effective collaboration across organizational levels.
• Proficiency with PC applications such as Excel, Word, Access, and PowerPoint.

Culture & Benefits

• Full-time position supporting pharmaceutical database operations for US clients.
• Work involves collaboration between the Manila Hub, US clients, local offices, and internal departments.
• Role follows defined client service-level agreements, quality standards, reporting requirements, and escalation processes.