Digital Customer Success Manager (Healthcare)

Location: Minato-ku, Tokyo, Japan; regular travel within Japan and across the APAC region required

Company

hirify.global is a vital organ therapy company developing kidney care and digital health solutions to improve outcomes for patients and care teams.

What you will do

• Support the APAC Digital Enterprise strategy and collaborate with regional, country, global, sales, marketing, and product training teams.
• Deliver audience-specific product demonstrations that explain digital solutions, workflows, benefits, and differentiators.
• Connect digital products with peritoneal dialysis and acute therapy clinical, operational, and business workflows.
• Create and manage demo scripts, videos, recordings, and other commercial enablement assets.
• Support product staging, rollout planning, customer training, adoption, optimization, and post-implementation success.
• Track customer engagement, adoption, demo effectiveness, and post-implementation KPIs while synthesizing market and customer feedback.

Requirements

• Bachelor’s degree and at least 8 years of relevant experience in healthcare, medical technology, digital health, customer success, clinical applications, product training, or a related field.
• Professional proficiency in Japanese and strong business-level English.
• Strong knowledge of healthcare or clinical workflows; renal care or peritoneal dialysis experience is highly preferred.
• Experience with customer presentations, product demonstrations, commercial training, or implementation support.
• Digital aptitude with the ability to interpret products, data, and analytics and translate them into customer value.
• Ability to work with healthcare professionals and cross-functional, regional, and global stakeholders, and to travel regularly across Japan and APAC.

Culture & Benefits

• Work within a global community focused on improving patients’ lives and advancing vital organ therapies.
• Collaborate across global, regional, and country teams on product launches and geographic expansion.
• Support customer adoption and enable local commercial teams to operate with increasing independence.
• Reasonable accommodations are available for candidates with disabilities during the application and interview process.