Senior Technical Account Manager (Cloud Security)

Location: Remote in Japan. Applicants must have the legal right to work in Japan without visa sponsorship.

Company

Wiz develops a cloud and AI security platform that connects code, cloud, and runtime to help organizations detect, prevent, and respond to threats.

What you will do

• Act as a trusted technical advisor throughout customer deployment, configuration, onboarding, and operationalization of the Wiz platform.
• Serve as the primary technical contact for strategic customers, resolving technical questions through email, Slack, and support tickets.
• Develop success plans, manage adoption across business units, and track measurable security and compliance outcomes.
• Report customer progress to stakeholders through executive communications, QBRs, and executive briefings.
• Capture feature requests and adoption blockers, coordinating with Product Management and Engineering on priorities and solutions.
• Manage a book of up to 10 strategic customers, supporting expansion, renewals, escalations, documentation, and team mentoring.

Requirements

• B.S. degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• 8–12 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
• Expert knowledge of cloud services and architecture across at least two providers, including AWS, GCP, Azure, or OCI.
• Practical experience with Docker, Kubernetes, CI/CD, version control, infrastructure as code, and their security implications.
• Experience with Linux and Windows security concepts, troubleshooting, and managing at least five complex enterprise or strategic customers.
• Legal right to work in Japan without visa sponsorship is required; visa sponsorship is not offered.

Nice to have

• Security certifications such as CISSP or CCSP.
• Advanced cloud certifications, such as Certified Solutions Architect – Professional or Certified DevOps Engineer – Professional.
• Experience with cloud-security best practices, advanced threat models, and CNAPP use cases.
• Experience building executive-level customer relationships and driving customer outcomes, retention, and renewals.
• Experience using CRM and log-analysis tools to monitor customer health and identify trends.

Culture & Benefits

• Remote role for candidates based in Japan.
• Work with a globally distributed organization protecting cloud infrastructure for large enterprises.
• Collaborate across Product Management, Sales, Engineering, and Support.
• Participate in industry events and contribute as a cloud-security thought leader.