Technical Helpdesk Representative (Automotive Systems)

Location: Michigan, United States; in-person collaboration model. The role requires availability for first and second shifts and occasional Saturdays.

Salary: $31,800–$54,600 per year.

Company

hirify.global provides IT services that help global companies modernize systems, optimize data architectures, and operate secure and scalable cloud environments.

What you will do

• Recognize, research, isolate, and resolve technical problems affecting IT systems used for vehicle programming.
• Resolve less complex issues directly and escalate more complex problems for further resolution.
• Execute business process transactions accurately and follow established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Support process improvement, data analysis, bottleneck identification, and quality control.
• Update process documentation and participate in training and development programs.

Requirements

• Applicants must be U.S. Citizens or Permanent Residents due to ITAR requirements.
• Bachelor's degree in a relevant field or an equivalent combination of education and experience.
• At least 1 year of relevant work experience, including business process transactions.
• Professional experience or training focused on IT or automotive systems, with customer contact experience.
• Experience with computer hardware, software, LAN/WAN infrastructure, and diagnosing or repairing PC and networking components.
• Strong problem-solving, communication, organizational, teamwork, and attendance skills.

Nice to have

• Advanced degree in a relevant field.
• Relevant certifications such as Six Sigma or PMP.

Culture & Benefits

• Full-time employment with health, dental, and vision insurance.
• Employee wellness, life and disability insurance, and a retirement savings plan.
• Paid holidays and paid time off.
• Inclusive workplace focused on learning, diversity, ethics, and corporate citizenship.
• In-person collaboration with flexibility to support productivity and individual work styles.