Professional, Technical Support Engineer - Billing Support (Azure)

Location: Taguig City, Philippines. Hybrid work setup with return-to-office attendance 10 times per month. North America shift and weekend coverage may be required based on business needs.

Company

hirify.global supports the global information technology ecosystem through technology products, cloud services, solutions, and its digital platform.

What you will do

• Provide level-two technical support, diagnose complex billing and product issues, and resolve customer requests.
• Monitor systems, acknowledge alerts within five minutes during working hours, and respond to emergency events.
• Act as a first responder during service outages and performance degradation, moderating incident calls and coordinating triage teams.
• Escalate issues to engineering, development, vendors, and other internal teams while advocating for customers and meeting OLAs and SLAs.
• Support Azure environments, troubleshoot cloud and SaaS solutions, and apply security practices such as multifactor authentication, encryption, and network security.
• Create and maintain knowledge-base articles, user guides, and documentation to improve self-service troubleshooting.

Requirements

• Bachelor’s degree in Computer Science or an equivalent field, with 4+ years of experience.
• Strong analytical, troubleshooting, problem-solving, written, and verbal communication skills.
• Experience with SaaS platforms and cloud services, especially Microsoft Azure; familiarity with Azure storage, backup and recovery, S2S VPN, and other Azure services.
• Knowledge of web services and serialization, including XML, JSON, SOAP, and REST; HTML and CSS; SQL and database concepts.
• Experience with Zendesk, SAP, web servers and databases such as Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Understanding of Linux or Windows environments, monitoring tools, application protocols, and incident management practices.

Nice to have

• ITIL or Microsoft Azure, GCP, or AWS certification.
• Scripting experience with Bash, Python, PowerShell, or PHP.
• Exposure to Docker and Kubernetes.
• Experience troubleshooting and debugging SaaS cloud solutions.
• Spanish, French, Portuguese, German, or Italian language skills.

Culture & Benefits

• Hybrid work with a flexible common team day.
• Work with a diverse, multicultural team across cultures, continents, and time zones.
• Continuous learning and exposure to new technologies.
• Customer-focused environment emphasizing trust, open communication, and service quality.
• North America shift and weekend coverage according to business needs.