Technical Support Specialist

Location: 8/F Capella Building, Filinvest, Alabang, Muntinlupa, Metro Manila, Philippines

Company

hirify.global is a global testing, inspection, and certification company with offices and laboratories worldwide.

What you will do

• Provide first-line support to hirify.global affiliates and external clients.
• Resolve desktop hardware, Windows 11, and desktop application issues through phone and remote-access tools.
• Validate, classify, prioritize, and manage incidents and service requests throughout their lifecycle.
• Determine resolution or escalation paths and follow up on high-severity incidents.
• Record issues accurately in tracking tools and maintain reusable solutions in the knowledge database.
• Follow hirify.global management-system and QHSE requirements, including incident reporting, risk awareness, and workplace safety.

Requirements

• Bachelor’s degree or equivalent in engineering, information technology, or service management.
• Previous customer-facing experience.
• Strong knowledge of desktop hardware, Windows 11, and desktop applications.
• Ability to solve problems quickly, communicate clearly, work in a team, and learn new products.
• Experience working in multicultural environments.
• Fluent English required.

Nice to have

• Microsoft Certified Engineer certification.

Culture & Benefits

• Full-time employment.
• Collaboration with local and remote teams in a multicultural environment.
• Work guided by hirify.global quality, health, safety, and environmental policies.