Service Desk Technician 1 (Contractor)

Location: Quezon City, Philippines

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.

What you will do

• Install, maintain, and optimize servers and end-user devices, including desktops, laptops, Macs, and MDM-managed equipment.
• Image, configure, test, and deploy desktops, laptops, thin clients, VDI devices, and related hardware and software for new team members.
• Maintain Active Directory computer and user objects and configure basic LAN access, email accounts, and account deprovisioning.
• Troubleshoot and resolve routine hardware, Microsoft operating system, software, and network issues, including peripheral replacements.
• Collect LAN capacity and performance data, update departmental documentation, and support technology policies and security controls.
• Respond to assigned work queues within appropriate timescales and escalate issues to higher-level analysts or managers when needed.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, a related field, or equivalent experience.
• Entry-level candidates are welcome; no prior professional experience is required.
• Basic knowledge or exposure to IT support, servers, networks, desktops, or customer support environments.
• Ability to troubleshoot hardware, software, operating system, and network issues and follow issues through to resolution.

Nice to have

• Experience supporting MDM platforms and Mac environments.
• Exposure to server administration and enterprise network troubleshooting.
• Familiarity with ITIL practices, ticketing systems, or service desk tools.

Culture & Benefits

• Work with inclusive, global teams supporting payment technology and global commerce.
• Collaborate with experienced industry professionals and develop skills in an evolving service desk environment.
• Equal employment opportunities are provided to employees and applicants.