Manager, Customer Success

Location: Remote from Texas, United States

Company

hirify.global provides enterprise-grade WordPress platforms, eCommerce and agency solutions, and developer tools to customers worldwide.

What you will do

• Lead, coach, and develop a team of Customer Success Managers through goal setting, 1:1s, performance reviews, and career development.
• Drive retention programs and achieve Gross Revenue Retention, Net Revenue Retention, and related KPI targets.
• Manage customer health, risk identification, escalation handling, success plans, and renewal support.
• Ensure consistent use of customer success playbooks, health-scoring methods, CRM systems, and customer success platforms.
• Collect customer feedback, identify friction in the customer journey, and partner with Operations, Product, and Customer Success leadership on improvements.

Requirements

• 4–6 years of experience leading a customer experience or customer success team.
• At least 2 years of formal experience directly managing a customer-facing team.
• Experience with Customer Success platforms such as Gainsight or Catalyst and CRM systems such as Salesforce.
• Strong analytical, leadership, coaching, problem-solving, change-management, and communication skills.
• Ability to manage multiple projects, adapt to changing requirements, and handle critical customer concerns.
• Bachelor’s degree in Business or a related field.

Culture & Benefits

• Remote work support with a $500 one-time home office setup stipend.
• Company stock options for every employee.
• Medical, dental, vision, life, disability, pet, accident, critical illness, and legal protection coverage.
• 401(k) with a 4% company match and HSA contributions of $750 for individuals or $1,500 for families.
• Generous PTO, paid holidays, wellness days, floating holiday, and fully paid parental and caregiver leave.
• Education and career development through LinkedIn Learning, Workday Learning, and the Career Growth Portal.