Quality Assurance Specialist (Fraud Investigation)

Location: Hybrid in Taguig, National Capital Region, Metro Manila, Philippines

Company

hirify.global is hiring for a quality assurance role within its Risk Management department.

What you will do

• Conduct quality audits of completed and ongoing fraud investigations.
• Review case documentation, evidence, analysis, decisions, escalations, and investigation turnaround times.
• Validate compliance with fraud investigation procedures, KYC requirements, internal controls, and quality standards.
• Identify missed red flags, recurring errors, process gaps, emerging fraud risks, and root causes.
• Prepare quality reports, maintain audit records, and coordinate significant findings with Fraud Investigation and Operations teams.
• Recommend corrective and preventive actions, update QA scorecards and procedures, and support fraud prevention initiatives.

Requirements

• Bachelor’s degree in Business Administration, Finance, Criminal Justice, Risk Management, or a related field is preferred.
• Experience in Quality Assurance, Fraud Investigation, Fraud Prevention, Risk Management, Customer Service, or a related function.
• Experience with case reviews, audits, call monitoring, or compliance checks is advantageous.
• Strong analytical, investigative, documentation, and attention-to-detail skills.
• Ability to identify inconsistencies, red flags, and potential risk indicators.
• Proficiency with Microsoft Office or Google Workspace applications.

Nice to have

• Knowledge of KYC, fraud prevention, customer verification, and risk-control principles.

Culture & Benefits

• Collaborate with Fraud Investigation, Operations, and Customer Service teams.
• Participate in calibration sessions to ensure consistent QA standards and scoring.
• Support refresher training, coaching, knowledge-sharing sessions, and updates to SOPs, scripts, and training materials.
• Promote quality and risk awareness across the team.