6 дней назад
Sr. Assoc-Quality Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Sr. Assoc-Quality Analyst (Quality Assurance and Data Analysis): Evaluating transactions and managing service quality in Clark, Philippines, with an accent on calibration sessions, client communication, and accurate reporting. Focus on interpreting data, identifying trends, and developing strategies that improve performance and customer satisfaction.
Location: Clark, Philippines
Company
Digital engineering and business process services focused on artificial intelligence, automation, cloud engineering, advanced analytics, and scalable business transformation.
What you will do
- Complete assigned transaction evaluations.
- Attend internal and external calibration sessions.
- Oversee performance and service quality to support customer satisfaction.
- Communicate with clients and team members, understand needs, resolve issues, and meet expectations.
- Prepare timely and accurate reports for management.
- Develop strategies based on data analysis and operational observations.
Requirements
- At least six months of experience in process transformation.
- Ability to work with Microsoft Office.
- Ability to work effectively in a fast-paced environment.
- Strong analytical skills, including interpreting data, identifying trends, and suggesting improvements.
- Proactive approach to building trust and professional rapport, with effective teamwork.
- Strong verbal and written communication skills.
Culture & Benefits
- Work with global brands on digital transformation and business process initiatives.
- Collaborate across client and internal teams.
- Operate in a fast-paced environment focused on service quality and measurable business outcomes.
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