Delivery Manager (Microsoft Dynamics)

Location: Fully remote, UK-based

Salary: £80,000–£90,000 per annum

Company

hirify.global is a recruitment company working with a growing Microsoft Dynamics partner.

What you will do

• Lead and support Team Leaders across the Service Delivery function.
• Oversee delivery performance across multiple teams and customer projects.
• Manage resource allocation, utilisation, team capacity, and delivery continuity.
• Ensure consistent delivery processes, quality standards, and customer satisfaction.
• Act as the first point of escalation for customer and internal delivery issues.
• Work with Project Managers, Developers, Architects, Consultants, Account Management, and the COO on delivery performance, risks, capacity, and commercial oversight.

Requirements

• At least 5 years of experience in Project Delivery, Service Delivery, or Team Management.
• Hands-on ERP project delivery experience, ideally with Microsoft Dynamics NAV or Business Central.
• Experience managing multiple projects, teams, and customer priorities.
• Experience across discovery, UAT, go-live, and post-go-live support.
• Strong customer-facing, escalation management, stakeholder management, and communication skills.
• Understanding of delivery risk, quality, operational performance, and scope or change control.

Nice to have

• Microsoft Dynamics NAV or Business Central experience.
• Microsoft Dynamics Partner or consultancy experience.
• Experience managing ERP Service Delivery teams.
• Microsoft Dynamics certifications.
• ITIL, Agile, or PRINCE2 experience.

Culture & Benefits

• Fully remote working from the UK.
• Strong benefits package.
• Opportunity to drive continuous improvement in delivery efficiency and customer satisfaction.