Telephone Support Agent (Fintech)

Location: Manchester, United Kingdom; hybrid working with 3–4 days per week in the office and full-time office attendance during the first 3 months.

Salary: £27,100 starting salary, potentially higher depending on previous financial services experience.

Company

hirify.global is a UK investment platform business providing ISA, pension, dealing, and adviser-supported investment solutions.

What you will do

• Act as the first point of contact for hirify.global and Investcentre customers.
• Handle inbound calls, emails, and secure messages.
• Answer questions and resolve queries across the investment product range.
• Manage customer interactions in line with service level agreements and compliance policies.
• Support customers who may need additional help with patience and empathy.
• Build product knowledge and capability through training and ongoing support.

Requirements

• Minimum of five GCSEs at grades 9–4 or A*–C, or equivalent, including Maths and English.
• Excellent customer service skills and a polite, professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.
• Availability for a 40-hour rota-based schedule from Monday to Saturday, including one in three Saturdays and occasional bank holidays when the US market is open.

Nice to have

• Previous contact centre or financial services experience.
• Experience in customer service, hospitality, retail, or administration.

Culture & Benefits

• Full training, ongoing support, and tailored learning and development opportunities.
• Paid study support for professional qualifications.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, share schemes, and healthcare benefits.
• Free onsite gym, enhanced family leave, travel and bike loan schemes, and an Employee Assistance Programme.
• Friendly, supportive team environment with social events and casual dress code.