Technical Support Engineer I (Cybersecurity)

Location: Flex - Bengaluru, India

Company

hirify.global provides a cloud-native cybersecurity platform for global businesses and governments, focused on Zero Trust and preventing sensitive data loss.

What you will do

• Respond to customer support cases in line with service-level agreements and prioritize work by severity and customer impact.
• Troubleshoot hirify.global products and associated third-party systems, gather logs and configuration details, and reproduce reported issues.
• Research issues using the knowledge base, documentation, and technical discussions with colleagues.
• Recommend solutions, follow cases through resolution, or escalate them when necessary.
• Document customer interactions, issue details, and recommended resolutions in the tracking database.
• Identify potential problems proactively and contribute to knowledge sharing and documentation.

Requirements

• Bachelor’s degree or higher in Information Systems, Computer Science, or equivalent experience.
• At least one year of experience supporting business-to-business customers.
• Knowledge of networking fundamentals, TCP/IP, DNS, HTTP, routing, PAC files, SSL/TLS, and network latency diagnosis.
• Experience troubleshooting Windows, Linux, macOS client machines and applications, including Red Hat Linux fundamentals, permissions, services, file systems, and Event Viewer.
• Hands-on experience with packet analysis using tcpdump and Wireshark, log analysis, Active Directory, and Group Policy.
• Experience installing and configuring systems in cloud environments such as Azure and AWS, plus knowledge of information security concepts.

Culture & Benefits

• Work is based in Bengaluru under a full-time employment arrangement.
• Work in a collaborative, accountable, transparent, and inclusive environment.
• Equal employment opportunities are offered to applicants and employees.
• Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans.
• Applicants must have the right to work in India.