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Fraud Management Production Support (L3 Support) (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Fraud Management Production Support (L3 Support) (Fintech): Providing Level 3 production support for an enterprise fraud risk management platform used in critical banking and payment operations with an accent on complex incident resolution, platform stability, and regulatory compliance. Focus on advanced troubleshooting across applications, databases, middleware, and infrastructure, driving root cause analysis, supporting upgrades, and validating fixes through SIT and UAT.
Location: Mumbai, India; onsite
Competitive salary and benefits.
Company
develops technology for payments, banking, and investment services, including fintech solutions for clients and communities.
What you will do
- Provide Level 3 production support for an enterprise fraud risk management platform supporting banking and payment operations.
- Resolve complex incidents and service requests within agreed service level objectives, including advanced troubleshooting across applications, databases, middleware, and infrastructure.
- Conduct root cause analysis and implement permanent corrective actions to prevent recurring issues.
- Support application upgrades, migrations, releases, incident fixes, enhancements, and change requests while minimizing operational risk.
- Investigate issues and validate data with SQL and database queries; perform SIT and UAT validation.
- Coordinate client communications and escalations, monitor performance, recommend automation and service improvements, and mentor L1/L2 support members.
Requirements
- 6+ years of experience in application support, production support, or IT operations, including 4+ years supporting banking, payments, fraud detection, or risk management applications.
- Strong knowledge of incident, problem, and change management aligned with ITIL practices.
- Hands-on experience with SQL, Oracle or relational databases, Linux/Unix, Windows Server, and application servers such as IIS or Tomcat.
- Experience with XML scripting, REST APIs, JSON, ISO8583, Postman collections and scripts, and advanced Microsoft Excel.
- Experience managing client escalations and communicating with technical and business stakeholders.
- Proven experience leading, mentoring, and supporting L1 and L2 teams.
Nice to have
- Experience with enterprise fraud risk management, fraud prevention, payment processing, digital banking, or transaction monitoring platforms.
- Experience supporting high-availability, mission-critical banking applications.
- Knowledge of banking and payments regulatory and compliance requirements.
- Experience with automation, monitoring, and operational efficiency initiatives.
- ITIL or equivalent service management certification.
Culture & Benefits
- Opportunities for professional growth in fintech.
- Personal and professional learning resources.
- Inclusive and diverse work environment.
- Resources to support community involvement.
- Competitive salary and benefits.
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