6 дней назад
Customer Support Associate (FinTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Associate (FinTech): Handling pre- and post-payment customer queries, processing transactions, preparing reports, and supporting cross-border payment operations with an accent on customer service, compliance, and operational accuracy. Focus on analyzing payment-related requests, running daily controls, coordinating with internal teams, and maintaining service quality in a busy financial services environment.
Location: Pune, India
Company
is a global non-bank B2B cross-border payments company serving more than 30,000 customers in over 200 countries.
What you will do
- Handle pre- and post-payment requests from internal and external customers in line with service-level agreements and quality standards.
- Key transactions, send customer communications, and process payments.
- Run, analyze, and provide reports for internal and external clients.
- Work with Front Office and other internal departments to deliver customer support and resolve operational concerns.
- Run daily controls and follow compliance and regulatory requirements.
Requirements
- Experience in a busy, client-facing function within financial services.
- Strong customer service and customer management skills.
- Excellent communication, listening, relationship-building, time-management, and attention-to-detail skills.
- Ability to work independently and collaboratively in an office or remote environment.
- Experience with MS Outlook, Excel, Word, PowerPoint, and internet-based tools.
Culture & Benefits
- Values include customer focus, growth, transparency, speed, achievement, and candid respect.
- Opportunities to learn new skills and build a career.
- Salary and benefits package.
- Inclusive culture focused on diverse backgrounds and perspectives.
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