Customer Success Manager UK

Location: Copenhagen, Hovedstaden, Denmark

Company

hirify.global develops childcare software that helps early-years professionals communicate with families, reduce administrative work, and improve planning, pedagogy, and finances.

What you will do

• Own relationships with SMB customers across the UK and Nordics, serving as the primary contact for decision-makers and stakeholders.
• Drive retention by analysing usage patterns, conducting data-led check-ins, and running account reviews.
• Educate customers on hirify.global’s features, support product adoption, and turn feedback into proactive solutions.
• Identify upsell and cross-sell opportunities and partner with Sales on ARR growth.
• Represent customer needs internally and collaborate with Onboarding, Sales, Advisory, and Product teams throughout the customer journey.

Requirements

• Exceptional communication and interpersonal skills.
• Strong analytical skills and proficiency with CRM and data analysis tools.
• Experience managing multiple accounts, prioritising effectively, and mitigating churn while driving growth.
• Results-oriented, proactive, adaptable, and empathetic approach to customer challenges.
• Ability to collaborate effectively across departments and support teammates.

Nice to have

• Experience working with AI tools such as Claude.

Culture & Benefits

• Supportive, collaborative team environment with regular team and company activities.
• Ownership and freedom to try new approaches backed by trust.
• Top-tier equipment, including noise-cancelling headphones.
• Peer, leadership, and coaching-based learning with ongoing personal and professional development.
• Copenhagen HQ benefits include a daily buffet, drinks, snacks, and social activities.

Hiring process

• Introductory call, rational thinking test, and interview with the Head of Customer Success, UK.
• Case study presentation and interview with the hiring team.
• Final interview followed by a reference check.