Virtual Assistant / Operations & Client Support Coordinator

Location: Manila, Philippines; remote work during New Zealand business hours

Salary: PHP 45,000–60,000 per month

Company

A New Zealand relocation and downsizing business providing end-to-end support for moves, decluttering, estate clearing, and transitions into supported living.

What you will do

• Manage client email and phone communication with a prompt, professional, empathetic approach.
• Coordinate relocation, downsizing, and estate-clearing jobs between clients and field teams.
• Schedule and reschedule services, track follow-ups, and maintain accurate job documentation.
• Prepare, issue, and follow up on quotes while tracking their status in the CRM.
• Administer Monday.com boards, workflows, automations, client records, and operational data.
• Support Connecteam staff scheduling, job assignments, time tracking, and workforce coordination.

Requirements

• Experience as a Virtual Assistant, Executive Assistant, Operations Coordinator, or Senior Administrator in a service-based business.
• Exceptional written and spoken English with a professional and empathetic phone manner.
• Hands-on experience with Microsoft 365, Google Workspace, cloud document management, and spreadsheets.
• Experience coordinating schedules, service logistics, appointments, and client inquiries.
• Strong familiarity with CRM and digital task-tracking systems, with high data-entry accuracy.
• Availability during New Zealand business hours and on the New Zealand public-holiday calendar.

Nice to have

• Experience with Monday.com and Connecteam.
• Experience supporting a New Zealand or Australian business.
• Background in removals, logistics, home services, real estate, property management, or aged care.
• Experience supporting business or franchise owners in a fast-paced environment.

Culture & Benefits

• Independent contractor engagement.
• Work remotely while supporting a New Zealand-based operation.
• Empathy, customer care, proactive ownership, attention to detail, and adaptability are central to the role.
• Direct support for a local franchisee and operational team.