Maintenance Services Manager (Data Centre)

Location: North Shore, Sydney, Australia; on-site role with attendance outside normal working hours and participation in an on-call incident response roster

Company

hirify.global operates and develops hyperscale data centres across the Asia Pacific and Middle East region to support the growth of digital infrastructure.

What you will do

• Support the Senior Technical Service Manager with data centre operations, customer SLA compliance, and continuous uptime.
• Lead, supervise, coach, and develop the site technician team, including 24/7 operational staff and leave coverage.
• Plan, manage, and supervise planned maintenance, reactive repairs, upgrades, critical switching, and service isolation activities.
• Investigate and resolve complex technical incidents while maintaining SOP, MOP, EOP, SWMS, and other required operational documentation.
• Manage vendors, customer and operational escalations, change requests, asset maintenance plans, risk analysis, and operational metrics.
• Maintain compliance with environmental, building, fire, electrical, hydraulic, and occupational health and safety requirements.

Requirements

• 5+ years of mechanical and electrical experience in data centres, facilities, engineering operations, trades, or a related field.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals.
• Experience managing third-party service providers and negotiating service quotations and pricing.
• Familiarity with customer portals, building management systems, and computerized maintenance management systems.
• Strong collaboration, communication, customer management, and meeting facilitation skills.
• Flexibility, forward-thinking, and motivation to work in a changing operational environment.

Culture & Benefits

• Work in a fast-growing hyperscale data centre company supporting the region’s digital infrastructure.
• Collaborative environment focused on problem-solving, transparency, responsiveness, and continuous improvement.
• Flexible and safe working environment designed to support diverse backgrounds and perspectives.
• Career development opportunities through the Grow@Hyperscale program.