Business Analyst (Client Experience)

Location: Pasay, Manila, Philippines; at least 3 days in the office required.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities.

What you will do

• Support Client Experience Net Promoter Score (NPS) survey initiatives in partnership with Client Services, Go-to-Market Services, Client Care, regional Client Services, Technology teams, and survey vendors.
• Use data analytics to generate actionable insights that improve NPS survey management and response returns.
• Manage projects, address issues, and lead process improvements.
• Develop executive communications that clearly explain the state of Client Experience surveys.
• Contribute to related customer-experience projects involving AI and machine learning programming.

Requirements

• At least 2 years of work experience with a Bachelor’s Degree or an Advanced Degree.
• Experience in team building, coaching, and performance management.
• Experience delegating tasks and responsibilities to team members.
• Experience managing projects and time, introducing innovative ideas and processes.
• Experience setting and accomplishing goals with high standards, taking initiative, working independently, and owning outcomes.
• Experience using communication skills to inspire, influence, and motivate others.
• Experience adapting to shifting priorities and challenges.
• Experience managing relationships with key stakeholders and peers.
• Experience in knowledge management, content development, documentation, and knowledge management tools.

Nice to have

• Expertise in data analytics using AI and ML models.
• At least 3 years of work experience with a Bachelor’s Degree, or more than 2 years of work experience with an Advanced Degree.
• Experience with content standards, style guides, and templates.
• Ability to analyze the impact of product changes and feature launches on business processes and related knowledge.
• Python for production-quality ML coding, including clean, testable, and modular code.
• Knowledge of data structures, algorithms, and computational complexity fundamentals.
• SQL skills for extraction, joins, and feature pulls.
• Ability to build and maintain data pipelines supporting ML workflows.

Culture & Benefits

• Full-time employment with work based in the Pasay, Manila office.
• At least three days in the office are required, with specific expectations confirmed by the Hiring Manager.
• Work on payments technology and Client Experience initiatives with impact across global markets.