8 дней назад
Implementation Officer (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Implementation Officer (Fintech): Onboarding retail customers to Moniebook POS by configuring the product, delivering training, monitoring adoption, and coordinating handoffs to Account Managers with an accent on customer activation, troubleshooting, and retention. Focus on designing tailored onboarding plans, identifying low-adoption risks through usage data, resolving implementation issues, and sharing customer insights with Product and Account Management teams.
Location: Hybrid, Plateau - Jos North, Nigeria. Candidates should be based in Plateau - Jos North.
Company
provides an all-in-one financial ecosystem for African businesses, including payments, banking, credit, and business management tools.
What you will do
- Design and execute tailored onboarding plans for new retail customers, including milestones, timelines, and success metrics.
- Guide customers through Moniebook POS setup and configuration for their store workflows.
- Deliver one-on-one and group training to retail staff on product features, best practices, and operational workflows.
- Monitor usage, transaction volume, feature adoption, and engagement to identify and support at-risk customers.
- Troubleshoot technical issues, user errors, and configuration challenges; escalate complex issues to Product and Engineering.
- Document onboarding progress, customer context, feedback, and concerns, then complete detailed handoffs to Account Managers.
Requirements
- Must be based in Plateau - Jos North, Nigeria.
- 2–4 years of experience in customer onboarding, customer success, implementation, or account management.
- Experience onboarding customers to software platforms and driving product adoption.
- Strong communication, presentation, problem-solving, analytical, organisational, and troubleshooting skills.
- Technical aptitude, comfort with software tools, and the ability to train diverse audiences.
- Bachelor’s degree in Business, Technology, Communication, or a related field, or equivalent experience; completed NYSC or a valid exemption/exclusion certificate required.
Nice to have
- Experience creating training materials, documentation, or knowledge base content.
- Exposure to SaaS onboarding methodologies, customer health scoring, or customer success best practices.
Culture & Benefits
- People-first culture focused on employee well-being, inclusion, and open communication.
- Learning and development environment with knowledge sharing and training.
- Attractive salary, pension, health insurance, annual bonus, and additional benefits.
Hiring process
- Preliminary phone call with a recruiter.
- Interview with the hiring team.
- Interview with a member of the executive team.
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