Customer Business Analyst (AI/Insurance)

Location: Remote, aligned to United Kingdom hub locations, with London listed as a hub. Applications from outside the hub locations are also welcomed.

Company

hirify.global, now an Applied Systems company, develops AI-powered solutions for the insurance ecosystem.

What you will do

• Contribute to sprint planning, backlog refinement, risk identification, priority management, and dependency management within client delivery teams.
• Lead client discovery workshops, challenge existing processes, and identify opportunities to improve end-user outcomes.
• Translate business needs into requirements, user stories, process designs, data inputs, integration touchpoints, and exception scenarios.
• Produce detailed product-performance analysis and reporting using tools such as ThoughtSpot.
• Design and optimise AI-driven workflows, including prompt strategies and AI-assisted analysis and documentation.
• Own test strategies, acceptance criteria, UAT leadership, end-to-end scenarios, edge cases, compliance-sensitive flows, and AI output validation.

Requirements

• Business Analysis experience with meaningful exposure to insurance, including underwriting, claims, policy administration, or distribution.
• Experience running client-facing workshops and influencing senior stakeholders.
• Hands-on experience with AI tools, prompt engineering, AI-assisted workflows, and the behaviour and limitations of LLMs.
• Strong written and verbal communication skills.
• Fluent English is required.

Nice to have

• Ability to write and speak multiple languages.

Culture & Benefits

• Flexible working with remote, hybrid, and in-office options.
• Professional development budget and conference access.
• Annual company retreats.
• Mission-driven culture focused on transforming insurance through AI-powered solutions.
• People-focused and collaborative working environment.