Service Manager (Space)

Location: Based in Noordwijk, The Netherlands

Company

Provides digital end-to-end systems and engineering services for space and defence organisations, combining information technology and space data engineering expertise.

What you will do

• Lead and coordinate the service team within the assigned scope, ensuring efficient delivery and compliance with contractual commitments.
• Act as the primary interface between the service team, customer technical representatives, and the Contracts Manager.
• Monitor service performance, KPIs, service levels, reporting obligations, and delivery deadlines.
• Plan and prioritize team tasks, maintain responsibility traceability, and organize resource coverage during absences.
• Identify and escalate risks, issues, staffing needs, and customer requirements to relevant stakeholders.
• Drive continuous improvement, support customer satisfaction, and contribute to performance reviews, succession planning, and team development.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Science, or a related discipline.
• At least 5 years of experience in project management, service management, or team leadership in a customer-facing environment.
• Experience managing teams, coordinating service delivery, and maintaining customer relationships.
• Strong organizational, planning, prioritization, communication, problem-solving, and decision-making skills.
• Ability to work independently, manage competing priorities, and collaborate with customers and multidisciplinary stakeholders.

Nice to have

• Experience in an international and multicultural environment.
• Familiarity with service management processes, KPI monitoring, and continuous improvement methodologies.

Culture & Benefits

• International working environment focused on innovation and technical expertise.
• Collaborative culture that supports professional growth, accountability, and team development.
• Opportunity to contribute to space and defence engineering services and long-term customer partnerships.

Hiring process

• Submit a CV in English in Word or PDF format.
• Include the job reference when applying.
• Applications are accepted until 25/09/2026.