IT Team Lead

Location: London, United Kingdom. Eligibility to work in the UK is required; ability to travel globally and attend an in-person interview may be required.

Company

hirify.global is a global media and entertainment company producing and distributing film, television, streaming, news, and theme park content.

What you will do

• Oversee daily IT support operations, allocate resources, manage tickets, and maintain service levels.
• Provide escalation support for complex user and customer issues.
• Create and maintain real-time dashboards for KPIs, SLAs, support trends, and team performance.
• Prioritize business-as-usual and project work in collaboration with Production, Content, and other departments.
• Mentor team members, lead onboarding and training, and support professional development.
• Improve support processes, automate routine tasks, and explore AI-driven support solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 5 years of experience in IT support, with 2 or more years in a leadership or supervisory role preferred.
• Experience with ITSM tools, dashboarding software such as Power BI or Tableau, and ticketing systems such as ServiceNow or Jira.
• Understanding of network fundamentals, operating systems, and common IT infrastructure issues.
• Strong organizational, interpersonal, communication, and team management skills.
• Eligibility to work in the UK and ability to travel globally.

Nice to have

• Experience with media technology and workflows.
• Flexibility for occasional out-of-hours support during major events or critical incidents.

Culture & Benefits

• Inclusive, collaborative environment focused on professional growth and knowledge sharing.
• Opportunity to support global media, entertainment, and streaming operations.
• Focus on continuous improvement, service quality, and user-centric support.
• Participation in strategic initiatives and special projects.

Hiring process

• External candidates may be required to attend an in-person interview at an hirify.global location before a hiring decision.