D365 CE Support Consultant (Microsoft Dynamics 365 CE)

Location: Fully remote within the United Kingdom

Salary: £35,000–£40,000 per annum

Company

hirify.global is working with an established Microsoft Solutions Partner delivering Microsoft Dynamics solutions to niche industries across the UK, Europe, the US, and Australia.

What you will do

• Provide 1st and 2nd line support for Microsoft Dynamics 365 CE and Power Platform solutions.
• Respond to customer queries, investigate technical and functional issues, and identify appropriate resolutions.
• Troubleshoot problems within agreed SLAs and escalate more complex issues when required.
• Guide customers in using their Dynamics solutions and maintain clear communication throughout the support process.
• Work with consultancy and delivery teams to maintain customer satisfaction and service quality.
• Contribute to the continuous improvement of the support function.

Requirements

• At least 1 year of experience supporting D365 CE or CRM and Power Platform.
• Experience providing 1st and 2nd line application support within a customer support environment.
• Previous experience working in a Microsoft Partner environment.
• Hands-on experience supporting Microsoft Dynamics 365 CE solutions and Power Platform.
• Strong troubleshooting, problem-solving, customer service, and communication skills.
• Ability to manage multiple support queries and priorities while working to SLAs.

Culture & Benefits

• Fully remote working within the UK.
• 25 days of annual leave.
• Bupa private medical insurance and life assurance worth four times salary.
• 3% pension contribution and two volunteering days.
• Support for Microsoft certifications and professional qualifications.
• Career development and exposure to an expanding international customer base.