Customer Service and Security Team Leader

Location: Darwin, Northern Territory, Australia; full-time onsite role at the Darwin Data Centre.

Company

hirify.global designs, builds, and operates high-tech, environmentally efficient data centres supporting digital infrastructure across Australia and Asia.

What you will do

• Lead daily security operations and maintain consistent, compliant, professional service across all shifts.
• Provide first-line leadership, including performance management and team development.
• Act as the primary escalation point for incidents, service requests, and operational issues.
• Manage staff rosters with the contract security provider, including leave planning and short-notice coverage.
• Oversee incident management, reporting, record keeping, and compliance documentation.
• Drive continuous improvement across security processes, systems, and customer-facing service delivery.

Requirements

• Proven team leadership experience in security, facilities, or operations.
• Understanding of incident management and physical security controls.
• Experience in critical infrastructure or another regulated operational environment.
• Strong organisational, administrative, communication, and decision-making skills.
• Ability to maintain high service standards and perform effectively under pressure.
• Relevant experience may also come from aviation, logistics, customer operations, control rooms, hospitality leadership, or emergency response coordination.

Culture & Benefits

• Work in a collaborative, inclusive, and values-driven technology company.
• Support AI and digital infrastructure in Australia.
• Access career development and progression opportunities.
• Contribute to a diverse and inclusive workforce.