Senior Solution Consultant (AI)

Location: Singapore (flexible hybrid arrangement). Candidates must be legally permitted to work in Singapore.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Design and document reusable solutions using hirify.global technologies, infrastructure as code, REST APIs, cloud services, and modern technologies.
• Deliver technical demonstrations and presentations for executives, stakeholders, influencers, customers, and partners.
• Run discovery workshops, identify business gaps and opportunities, define benefits, and present outcomes.
• Create customized demonstrations, architecture documents, solution design proposals, diagrams, assumptions, and sizing calculations.
• Advise customers on hirify.global solutions, services, implementation approaches, industry trends, security needs, and best practices.
• Lead presales teams for large and complex opportunities, coordinating solution consultants, architects, engineers, value consultants, and service design leads.

Requirements

• At least 5 years of experience implementing or integrating CRM systems, software, or coding solutions.
• Strong knowledge of IT concepts, software standards, databases, networking, infrastructure, security, and computing fundamentals.
• Experience building and implementing customer experience solutions using modern AI techniques, including LLMs, NLUs, and predictive AI models.
• Technical knowledge of contact centre technologies, including IVR, digital engagement, workforce management, recording, quality management, surveys, and PCI compliance.
• Knowledge of VoIP, SIP, RTP, messaging carrier services, cloud or SaaS environments, and customer security requirements.
• Strong autonomy, business acumen, presentation skills, workshop facilitation, and communication with senior leaders.

Nice to have

• Fluent Mandarin.
• Experience with REST API integrations, JavaScript, Python, AWS, Salesforce, or ServiceNow.
• Experience with CloudFormation, Terraform, Agentic AI, Generative AI, prompt engineering, chain-of-thought, or machine learning.
• Strong project management skills and relevant cloud, SaaS, or CCaaS certifications.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible-first work culture with regionally tailored employee programs.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and family-focused benefits.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final follow-up.