9 часов назад
Deployments Consultant (Voice AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Deployments Consultant (Voice AI): Leading customer deployments from discovery through production launch, building voice AI agents and integrating them with customer systems with an accent on solution design, technical troubleshooting, and customer collaboration. Focus on translating ambiguous business requirements into practical AI workflows, resolving integration and telephony issues, and optimizing agents for production value.
Location: Singapore; on-site
Company
is a voice AI company building AI agents and a CX platform for sales, support, logistics, and contact-center operations.
What you will do
- Lead customer deployments from discovery through production launch.
- Understand customer workflows, pain points, and business goals, then translate them into AI workflows and implementation plans.
- Build, configure, test, and optimize voice AI agents, conversation flows, and automation workflows.
- Integrate the platform with customer systems, APIs, webhooks, telephony, authentication, and business processes.
- Run demos, technical discussions, working sessions, and implementation reviews with customer stakeholders.
- Coordinate with Sales, Product, Engineering, and Customer Success to resolve issues, manage risks, and create repeatable deployment practices.
Requirements
- Fluent communication in both English and Mandarin is required.
- Experience in consulting, solutions engineering, deployment, implementation, customer success engineering, product management, or another customer-facing technical role.
- Comfort working with APIs, technical integrations, and software systems.
- Ability to explain technical concepts to technical and non-technical audiences.
- Strong organization, ownership, problem-solving skills, and comfort working in ambiguous environments.
- Willingness to travel when needed for customer launches and on-site engagements.
Culture & Benefits
- Work in a fast-moving startup environment with rapidly changing priorities.
- Build products for a rapidly growing voice AI company and an AI-powered contact-center platform.
- Collaborate closely with customers and cross-functional Product, Engineering, Sales, and Customer Success teams.
- Work on practical AI, LLM, and voice technology use cases with direct customer impact.
Hiring process
- 15-minute talent screen with recruiting.
- 45-minute functional interview focused on problem-solving, communication, customer-facing judgment, and ambiguous challenges.
- 30-minute hiring manager interview followed by three hours of final collaborative interviews with Product, Engineering, and go-to-market teams.
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