Payroll Tax Operations and Services Senior Associate

Location: Remote - United States

Salary: $22.50–$43.00 per hour, depending on state and location. Eligible for cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Process full-cycle payroll tax cases, including payroll runs, audits, tax filings, payments, and compliance across active jurisdictions.
• Research and resolve complex federal and state payroll tax notices from intake through confirmed closure.
• Prepare agency responses, supporting documentation, amended returns, and payroll corrections.
• Manage the case queue according to SLA deadlines and maintain complete audit trails.
• Analyze customer, system, and agency data to identify process or system deficiencies.
• Update standard operating procedures and knowledge-base content while collaborating with Corrections, Amendments, Pay & File, and Tax Notice teams.

Requirements

• 2–3+ years of hands-on payroll tax experience focused on notices, amended returns, and payroll error correction across multiple states.
• Knowledge of federal and state payroll tax regulations, including FICA, FUTA, FITW, deposit schedules, penalties, interest, reciprocal agreements, SUI, and local taxes.
• Experience independently resolving balance-due, penalty, SUI rate change, and deposit mismatch notices.
• Experience preparing and approving Form 941-X, W-2c, and state amended payroll tax returns, including complex local jurisdictions.
• Proficiency with at least one payroll platform, Salesforce or similar case management systems, and Excel or Google Sheets, including VLOOKUP, pivot tables, and reconciliation auditing.
• Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience.

Nice to have

• Associate's or Bachelor's degree in Accounting, Business, or Finance.
• Experience in a payroll service bureau, PEO, or multi-client payroll tax environment.
• Active pursuit of CPP certification.

Culture & Benefits

• Remote work within the United States.
• Pay-for-performance compensation approach.
• Cash bonus, equity rewards, and benefits according to applicable plans and programs.
• Opportunities to mentor Payroll Tax Processor staff and pursue technical development.